Zoom
Zoom is the most widely used video platform in coaching communities and the first platform integrated into the coaching platform. This page covers what each Zoom plan offers for recording and transcription, and how it connects to the coaching platform.
Plans
| Feature | Free | Pro | Business |
|---|---|---|---|
| Price (AUD, monthly) | $0 | A$25.99/user | A$33.32/user (billed annually) |
| Meeting duration | 40 minutes | 30 hours | 30 hours |
| Cloud recording | No | Yes | Yes |
| Local recording | Yes (MP4) | Yes (MP4) | Yes (MP4) |
| Cloud transcription | No | Yes (VTT) | Yes (VTT) |
| Cloud storage | None | 10 GB | 10 GB (pooled) |
| API access | No | Yes | Yes |
| Webhooks | No | Yes | Yes |
Coaches on Zoom Free get local recording only, an MP4 file saved to their computer with no transcript. The coaching platform's Zoom integration requires Zoom Pro or higher for cloud recording access.
If you are on Zoom Free, you can still use the coaching platform. Import your local MP4 via Staging and follow the transcription guide to produce a VTT file for AI features.
Recording
Zoom Pro and above save cloud recordings as MP4 files. Each recording is typically 150–250 MB for a one-hour session, depending on resolution and whether video is active.
Storage limits
Zoom Pro includes 10 GB of cloud storage. At roughly 200 MB per session, this is approximately 50 recorded sessions. Once storage is full, Zoom blocks new cloud recordings and prompts you to either upgrade your plan or delete older recordings.
Additional cloud storage can be purchased separately:
| Storage | Monthly cost |
|---|---|
| 25 GB | A$60 |
| 100 GB | A$225 |
| 500 GB | A$1,125 |
Download process
- Sign in to the Zoom web portal
- Navigate to Recordings > Cloud Recordings
- Find the meeting and click the download icon
- Each recording includes separate files: video (MP4), audio-only (M4A), and transcript (VTT)
Transcription
Zoom cloud recordings on Pro and above include a VTT (WebVTT) transcript file with:
- Speaker names attributed to each segment
- Timestamps for every utterance
- Standard VTT format compatible with the coaching platform
This is the format the coaching platform uses for session review, talk-time analytics, ICF competency tagging, and AI assessment. No conversion is needed.
Example
WEBVTT
1
00:00:04.000 --> 00:00:08.960
Andy Reid: Tell me about your goal for today.
2
00:00:09.200 --> 00:00:14.400
Jane Smith: I want to work on my confidence in team meetings.
API and integration
Zoom provides a mature developer ecosystem through the Zoom App Marketplace:
- OAuth app creation is free. No marketplace fees for user-managed apps
- Recording fetch API retrieves cloud recordings including MP4, M4A, and VTT files
- Webhook events (
recording.completed) notify the coaching platform the moment a cloud recording is ready - No per-call metering. API usage is included with your Zoom plan
The coaching platform uses this API for:
- All editions: Manual recording fetch from Zoom Cloud via OAuth
- Server and K8s editions: Automatic staging via webhook when meetings end (requires a Cloudflare Tunnel)
For setup instructions, see Zoom integration setup.
What this means for the coaching platform
| Zoom plan | What works |
|---|---|
| Pro or higher | Full Zoom integration. Fetch recordings and VTT transcripts directly into sessions. Auto-staging on Server/K8s editions via webhook. All AI features available. |
| Free | Import local MP4 via Staging. Produce a VTT using the transcription guide for AI features. Core features (sessions, ICF tracking, development) work without a transcript. |
Pricing and features were researched in March 2026. Zoom plans change frequently.